Refund & Escrow Policy

Online News Removal operates on Transparent milestone & Upto 100% Guarantee Success models: Professional service fees are tied to verified milestones and outcomes when the offending article, search snippet, or defamatory media is permanently deleted from the publisher root server and/or search engine index.

Unlike traditional PR agencies or law firms that charge non-refundable hourly retainers regardless of outcome, our practice aligns our incentives entirely with your success with transparent milestone deliverables. If we cannot remove the agreed content, you owe zero for unfulfilled milestones.

Payment release from escrow is contingent upon satisfying objective, verifiable technical criteria agreed upon in your Engagement Brief:

• Root Server Deletion: The publisher CMS URL returns an HTTP 404 (Not Found) or HTTP 410 (Gone) status code, or the article text is completely redacted and unpublished.

• Search Cache De-indexing: The target URL and defamatory snippet are flushed and removed from Google, Bing, and major search engine index results for your name or corporate search queries.

• Certificate of Permanent Erasure: Our digital forensics team issues a verified legal certificate confirming server-level removal.

In the event that an editorial board or publisher legal department formally issues a final refusal and all legal, ethical, and administrative remedies are exhausted:

• 100% Escrow Return: All funds deposited into mutual escrow are released back to the Client immediately in full.

• Zero Deductions: No administrative fees, intake evaluation fees, or legal memo drafting surcharges are deducted.

• Prompt Refund Processing: Escrow reversals are initiated within 3 to 5 business days to the original funding source.

• Prior to Publisher Filing: If Client chooses to cancel engagement prior to our submission of formal petitions to the publisher or search engine, 100% of escrow funds are refunded immediately.

• During Active Negotiation: If Client instructs us to halt active negotiations while discussions are underway with the publisher, escrow funds remain intact until matter closure is finalized with the newsroom.

• Successful Remediation Achieved: If the publisher deletes the article during the active engagement period, the agreed professional fee is earned, as the objective outcome has been successfully realized.

Every successful removal is backed by our unconditional Lifetime Warranty at zero additional fee:

• If an article deleted by our practice is ever restored by the publisher (for example, during an un-audited CMS server migration or database restore), we re-engage immediately at zero cost.

• Continuous monitoring ensures that secondary unauthorized scrapers are addressed under the original engagement scope.

To ensure international transparency, escrow deposits and settlements are processed through recognized institutional banking channels including international wire transfers (SWIFT / IBAN), secure merchant escrow gateways, and corporate legal trust accounts.

All transactions are fully documented with tax invoices and official escrow receipts issued by our Global Operations Headquarters in Delhi, India.

For questions regarding escrow status, milestone verification, or invoice documentation, please contact our financial operations desk:

• Global Operations Desk: Barakhamba Road, Connaught Place, New Delhi, Delhi 110001, India

• Confidential Billing Desk: [email protected]

• Direct Line / WhatsApp: +91 99716 87251